Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Front Cover
McGraw-Hill Professional, May 24, 2013 - Business & Economics - 336 pages
2 Reviews
Reviews aren't verified, but Google checks for and removes fake content when it's identified
Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.


"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager

"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer

"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft


What people are saying - Write a review

Reviews aren't verified, but Google checks for and removes fake content when it's identified

LibraryThing Review

User Review  - GlennBell - LibraryThing

This is an excellent book with realistic and practical advice on having accountability conversations. I hope to put this advice into action. The authors provide step by step instructions on how to ... Read full review

LibraryThing Review

User Review  - jpporter - LibraryThing

The authors of this book present a multi-stage approach to dealing with people who have failed to take responsibility for themselves - that is, people who lack accountability. The authors suggest how ... Read full review


What Is Crucial Accountability? And Who Cares?
Work on Me First What to Do Before an Accountability Conversation
Create Safety What to Do During an Accountability Conversation
Move to Action What to Do After an Accountability Conversation
Where Do You Stand? A SelfAssessment for Measuring Your Accountability Conversation Skills
SixSource Diagnostic Questions The SixSource Model
When Things Go Right
Discussion Questions for Reading Groups
About the Authors

Other editions - View all

Common terms and phrases

About the author (2013)

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

For more information, visit

Bibliographic information