Results: How to Assess Performance, Learning, and Perceptions in Organizations
Berrett-Koehler Publishers, 1999 - Business & Economics - 282 pages
From the author of Analysis for Improving Performance, winner of the 1995 Outstanding Instructional Communication Award from the International Society for Performance Improvement and the 1995 Society for Human Resource Management Book Award
This book presents a practical guide to building a successful, competitive, and cost-effective HRD practice that meets customers' needs. Results teaches readers a highly effective, easy-to-learn, field tested system for assessing organizational results within three domains- performance (system and financial), learning (knowledge and expertise), and perceptions (participant and stakeholder).
Why measure results in HRD? Because the "corporate school" and "human relations" models of HRD practice, whereby development occurs simply because it is good for employees, no longer works. If HRD is to be a core organizational process, it must act like one and hold itself accountable. Measuring results, particularly bottom-line performance results, is key to gaining support from top management. And those who measure results ultimately find it a source of program improvement and innovation as well as pride and satisfaction.
While Results is theoretically sound, it is firmly rooted in practice, offering a core five-step assessment process that gives readers a simple and direct journey from analysis inputs to decision outputs. Whether they have assessment tools but no theory, theory but no tools, or no tools and no theory, this book will equip them to quickly and effectively assess their results.
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An Assessment System That Works
Core Concepts of the Results Assessment System
Sales Communication Case Study
Planning Results Assessments
Practical and Credible Assessment of Results
Developing Measures of Results
Performance Results Measuring System Outcomes
CHAMTER Performance Results Measuring Financial Outcomes
Reporting Assessment Findings
Results Assessment Practices
Critical Outcome Technique
Auditing Program Practices and Effectiveness
Certification of Core Expertise
Assessing Performance Drivers The Learning Organization Quality Improvement and Management Development
Implementing the Results Assessment System
Plotting the Journey to Results Assessment
Learning Results Measuring Knowledge and Expertise Outcomes
Perception Results Measuring Participant and Stakeholder Outcomes
Assessing Performance ASSESSING RESULTS Assessment Problem audit Certification coaching Cont'd content validity cost Critical Outcome Technique DEVELOPING MEASURES driver results employees evaluation example expected financial results formance Holton HRD interventions HRD process HRD professionals HRD program Human Resource Development implement improvement effort individual industry trade groups knowledge and expertise L M H learners learning organization Learning Results mance MEASURES OF RESULTS ment organizational culture pattern of effects Perception Results performance analysis Performance Consulting performance drivers performance improvement performance outcomes performance results Performance Value phase Potential Barrier Quality Improvement questions Reporting Assessment Findings Results Assessment Plan RESULTS ASSESSMENT PRACTICES Results Assessment Report Results Assessment System RESULTS Figure sales communication improvement sales managers sales personnel sales process Sample stakeholder perceptions standard steps strategic management strategy Swanson system results task task analysis test items tion up-front Worksheet