Going Virtual: Distributed Communities of Practice
Going Virtual: Distributed Communities of Practice contributes to the understanding of how more subtle kinds of knowledge can be managed in a distributed international environment. It describes academic work in the field of Knowledge Management, with a specific focus on the management of knowledge which cannot be managed by the normal capture-codify-store approach and hopes to answer the question, "what is the nature of the more 'subtle' kind of knowledge and how can it be managed in the distributed environment?"
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Introduction KNOWLEDGE IN THE MODERN ORGANISATION
The Need to Manage the Knowledge Resource
Knowledge Management INTRODUCTION
MANAGING KNOWLEDGE FROM THE HISTORICAL PERSPECTIVE
GLOBALISATION THE NEED TO MANAGE KNOWLEDGE DISTRIBUTED OVER SPACE
WHAT IS MISSING?
KM Views of Knowledge
Viewing Knowledge Differently
Arrival and Day 1
The Final Two Days
What is Soft Knowledge? INTRODUCTION
What is the Distributed Cognition View of Knowledge?
What is a Community of Practice?
MAKING SOFT KNOWLEDGE HARD
Going Virtual THE ISSUES IN GOING VIRTUAL Virtual Working
A Virtual CoP?
LIVING WITH THE COMMUNITY
Living with the CoP Stage One INTRODUCTION TO THE COMMUNITY
A WEEK IN THE LIFE OF A DISTRIBUTED INTERNATIONAL COP
Welcome to the World of WWIT
Importance of Shared Artefacts
MOVING TOWARD STAGE TWO
Stage Two Visiting the American Core WWITMAN FACETOFACE
A Look at Other CoPs INTRODUCTION
The Environmental Sustainability Community
Education Excellence Alongside Work EEAW
ISSUES AND INSIGHTS
A Shared Artefact
Lessons Learned OUR JOURNEY SO FAR
The Sharing of the Softer Side of Knowledge
The Last Word
About the Author
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active core Artefact Model aspects of knowledge boundary objects captured Chakaka chat co-located codified collaboration colleagues Common Ground Community of Practice context Contextual Design CoP members Copying or distributing Copyright C 2004 created database Dave develop discussion Distributed Cognition distributed CoP distributed environment distributing in print duality e-mail e-meeting EE-AW eISBN electronic forms emphasise example experience expert systems explore Flow Model forms without written harder aspects Hutchins Idea Group Inc importance insights Internet issues Knowledge Base Knowledge Management learning meeting Mike NetMeeting newcomer organisation Palo Alto participation physical planning document print or electronic problem recognised reification relationships role s)he Sequence Model share knowledge shared artefacts smartboard social soft knowledge softer aspects Stage Stan stories structure tacit knowledge task focus UK core UKIT USIT view of knowledge virtual Wayne Wenger WWITMan