Going Virtual: Distributed Communities of Practice

Front Cover
Idea Group Inc (IGI), Jan 1, 2004 - Computers - 268 pages
Going Virtual: Distributed Communities of Practice contributes to the understanding of how more subtle kinds of knowledge can be managed in a distributed international environment. It describes academic work in the field of Knowledge Management, with a specific focus on the management of knowledge which cannot be managed by the normal capture-codify-store approach and hopes to answer the question, "what is the nature of the more 'subtle' kind of knowledge and how can it be managed in the distributed environment?"
 

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Contents

Introduction KNOWLEDGE IN THE MODERN ORGANISATION
1
The Need to Manage the Knowledge Resource
4
Knowledge Management INTRODUCTION
7
MANAGING KNOWLEDGE FROM THE HISTORICAL PERSPECTIVE
8
GLOBALISATION THE NEED TO MANAGE KNOWLEDGE DISTRIBUTED OVER SPACE
11
WHAT IS MISSING?
12
KM Views of Knowledge
16
Viewing Knowledge Differently
22
Arrival and Day 1
118
Friday
120
Monday
122
The Final Two Days
123
The CoP
124
DistributionGlobalisation
127
CommunicationCollaboration
128
Culture
130

What is Soft Knowledge? INTRODUCTION
25
DISTRIBUTED COGNITION
26
What is the Distributed Cognition View of Knowledge?
27
Boundary Objects
30
COMMON GROUND
33
What is a Community of Practice?
35
Distributed Cognition
56
Common Ground
59
MAKING SOFT KNOWLEDGE HARD
60
Going Virtual THE ISSUES IN GOING VIRTUAL Virtual Working
66
A Virtual CoP?
72
LIVING WITH THE COMMUNITY
76
Living with the CoP Stage One INTRODUCTION TO THE COMMUNITY
77
A WEEK IN THE LIFE OF A DISTRIBUTED INTERNATIONAL COP
80
Welcome to the World of WWIT
81
The CoP
95
DistributionGlobalisation
103
CommunicationCollaboration
104
FacetoFace Interaction
108
Importance of Shared Artefacts
111
MOVING TOWARD STAGE TWO
114
Stage Two Visiting the American Core WWITMAN FACETOFACE
116
Relationships
131
A Look at Other CoPs INTRODUCTION
141
The Environmental Sustainability Community
142
Education Excellence Alongside Work EEAW
143
ISSUES AND INSIGHTS
144
The CoPs
145
Distribution
149
Social Issues
151
A Shared Artefact
154
SUMMARY
157
Lessons Learned OUR JOURNEY SO FAR
158
The Sharing of the Softer Side of Knowledge
159
Supporting CoPs
165
The Last Word
170
References
172
Endnotes
184
Abbreviations
188
Appendix Section
190
Glossary
234
About the Author
264
Index
265
Copyright

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