Cops, Teachers, Counselors: Stories from the Front Lines of Public ServiceWhether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work. Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas. Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University. |
Contents
Dealing with Faces | 3 |
State Agents Citizen Agents | 9 |
Enacting Identities in the Workplace and on the Streets | 51 |
Copyright | |
3 other sections not shown
Other editions - View all
Common terms and phrases
actions administration agency arrest asked bad guys beliefs bureaucratic character citizen-agent narrative citizens cocaine conflict cops cultural Dallas Cowboys deaf deaf culture describe disabled discretion drug encounters Francisco going hearing hearing aids hearing person Hispanic identity enclaves individuals interac interactions interpretations interview Janet Karin MacDonald kids lesbian level workers Marcia K middle school Midwestern Vocational Rehabilitation moral judgments narrator neighborhood norms occupational identities Okay patrol person police officer police stories Political pragmatism problems punish quadriplegic response routine rules and procedures ryteller social identity state-agent narrative stories reveal storyteller street street-level workers supervisor talked teachers tension thing tion told University Press unworthy urban urban neighborhoods voc rehab counselor vocational rehabilitation counselor Western Police Department woman workers and citizen-clients worthy client