Make Yourself Clear: How to Use a Teaching Mindset to Listen, Understand, Explain Everything, and Be Understood

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John Wiley & Sons, May 7, 2019 - Business & Economics - 256 pages

How can you communicate effectively and create meaningful interactions in an increasingly digital world? By teaching.

In Make Yourself Clear, educational experts and entrepreneurs Reshan Richards and Stephen J. Valentine explain the many parallels between teaching and business and offer companies, both large and small, concrete advice for building the teaching capacity of their salespeople, leaders, service professionals, and trainers.

The rise of digital communications has led to three emergent, often problematic, forces: automation, an increase in the speed and volume of information transfer, and an unmet need for people to feel more than satisfied in their interpersonal transactions, particularly between sellers and consumers.

Through a mix of research, anecdotes, case studies, and theoretical speculation, this book equips readers to build understanding within their current and future audiences by leveraging the tools, methods, and mindsets used by successful teachers. You will be equipped to understand others better, and in turn, to be better understood.

Make Yourself Clear is not prescriptive, nor does it suggest rigid steps, pillars, or frameworks. Instead, it provides immediately recognizable and relatable context, suggesting actions that can be tried, measured, tested, and iterated upon in any communication context that involves the exchange of information and ideas.

  • Ground your business communications in proven techniques
  • Profit from expert instruction given by those who have helped thousands of readers and workshop students
  • Develop your sales career by applying effective teaching practices to customer and colleague interactions
  • For educators, adopt the latest best practices into your teaching style

Backed by thorough research and extensive real-world testing, Make Yourself Clear opens a door to more productive communication and more effective interactions. It offers compelling and relevant insights to longtime fans of the work of Richards and Valentine and newcomers alike, leading to real and lasting benefits.

 

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Contents

Communicating with Immediacy
97
Selling with Immediacy
113
Getting Immediacy Right
121
DELIGHT
127
Offering Choice
137
15
145
Novelty Is Not Your Friend
155
17
163
Closing the Class
201
How We Designed This
209
References
215
Index
225
Copyright

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About the author (2019)

Dr. Reshan Richards is Chief Learning Officer and Co-Founder of Explain Everything Inc. and teaches at Teachers College, Columbia University and the Columbia University School of Professional Studies. He is co-author of Blending Leadership.

Stephen J. Valentine is an educator, school leader, writer, and serial collaborator. He serves as the Assistant Head, Upper School, and Director of Academic Leadership at Montclair Kimberley Academy. He is Coordinating Editor of Klingbrief, author of Everything but Teaching, and co-author of Blending Leadership.

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