Use Your Difference to Make a Difference: How to Connect and Communicate in a Cross-Cultural World

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John Wiley & Sons, Sep 4, 2019 - Business & Economics - 240 pages

Become more culturally competent in an increasingly diverse world

Recent years have seen dramatic changes to several institutions worldwide. Our increasingly interconnected, digitized, and globalized world presents immense opportunities and unique challenges. Modern businesses and schools interact with individuals and organizations from a diverse range of cultural and national backgrounds—increasing the likelihood for miscommunication, errors in strategy, and unintended consequences in the process. This has also spilled into our daily lives and the way we consume information today. Understanding how to navigate these and other pitfalls requires adaptability, nuanced cross-cultural communication, and effective conflict resolution. Use Your Difference to Make a Difference provides readers with a skills-based, actionable plan that transforms differences into agents of inclusiveness, connection, and mutual understanding.

This innovative and timely guide illustrates how to leverage differences to move beyond unconscious biases, manage a culturally-diverse workplace, create an environment for more tolerant schooling environments, more trusted media, communicate across borders, find and retain diverse talent, and bridge the gap between working locally and expanding globally. Expert guidance on a comprehensive range of topics—teamwork, leadership styles, information sharing, delegation, supervision, giving and receiving feedback, coaching and motivation, recruiting, managing suppliers and customers, and more—helps you manage the essential aspects of international relationships and cultural awareness. This valuable resource contains the indispensable knowledge required to:

  • Develop self-awareness needed to be a cross-cultural communicator
  • Develop content, messaging techniques, marketing plans, and business strategies that translate across cultural borders
  • Help your employees to better understand and collaborate with clients and colleagues from different backgrounds
  • Help teachers build safe environments for students to be themselves
  • Strengthen cross-cultural competencies in yourself, your team, and your entire organization
  • Understand the cultural, economic, and political factors surrounding our world

Use Your Difference to Make a Difference is a must-have resource for any educator, parent, leader, manager, or team member of an organization that interacts with co-workers and customers from diverse cultural backgrounds.

 

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Contents

Introduction
1
k Chapter 1 Education
13
What Are Your Core Values?
25
Education of Environment
37
Thinking Like a Sociologist
47
Dont Perpetuate
55
Identity
61
The Media
71
Applying LORA to Dont Perpetuate
133
Actually Communicate
139
No More Binary Thinking
147
Receiving Feedback
163
What Nelson Mandela Taught Us about
177
The Path to Reconciliation in Rwanda
183
The Importance of Cultural Awareness
191
k Use Food as a Way to Understand Other
197

Workplaces
83
What about Recruiting and Talent
103
Education
113
How Allies Can Use Their Privileges
125
Applying LORA to Instead
203
Use Your Difference to Make
205
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About the author (2019)

TAYO ROCKSON is the CEO of UYD Management—a strategic leadership and consulting firm that helps corporations improve their bottom line by incorporating diversity, inclusion and social justice strategies. He is an authority on cross-cultural competencies and international branding strategy. He hosts the popular cross- cultural podcast called As Told By Nomads and has been featured by media outlets around the world.

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