Effectively Managing and Leading Human Service Organizations

Ralph Brody, Murali Nair

SAGE Publications, Nov 21, 2013 - Social Science - 448 pages

Now in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas for achieving managerial success. Authors Ralph Brody and Murali Nair dissect and diagnose common workplace dilemmas, offering current and future managers the skills to implement positive changes in organizations large and small. Easy-to-read, this book connects a conceptual framework and essential managerial practices with hundreds of real-life examples and case studies of applied managerial skills in organizational settings.

Contents

• SETTING ORGANIZATIONAL DIRECTIONS: 1
• LEADING THE ORGANIZATION: 3
• STRATEGIC PLANNING: 19
• DESIGNING AND DEVELOPING CONSUMERORIENTED PROGRAMS: 37
• IMPLEMENTING ACTION PLANS AND PROBLEM SOLVING: 55
• PERSONNEL MANAGEMENT: 89
• MANAGING EMPLOYEES: 91
• SUPERVISING STAFF: 123
• ASSESSMENT AND EVALUATION: 143
• TIME MANAGEMENT: 169
• MANAGEMENT SKILLS: 183
• MAKING MEETINGS PRODUCTIVE: 185
• IMPROVING COMMUNICATIONS AND HANDLING CONFLICTS: 201
• TEAM BUILDING AND COALITION BUILDING: 219
• WORKING WITH A BOARD OF TRUSTEES: 235
• ENHANCING AGENCY SURVIVABILITY: 255
• MANAGING AGENCY FINANCES: 257
• STRATEGIC RESOURCE DEVELOPMENT: 283
• PREPARING EFFECTIVE PROPOSALS: 325
• SEEKING FUNDING: 345
• TRENDS IN HUMAN SERVICE ORGANIZATIONS: 363
• EVIDENCEBASED MANAGEMENT: 365
• ETHICAL DILEMMAS IN MANAGEMENT: 373
• HUMANIZING THE ORGANIZATION: 379
• APPENDIX: 397
• WEBSITES FOR HUMAN SERVICE MANAGERS: 405
• BIBLIOGRAPHY: 411
• INDEX: 417

About the author

Ralph Brody, Ph.D. passed away on February 8, 2006. Dr. Brody was previously on the faculty of Cleveland State University where he taught social policy and human service administration. He also taught graduate courses on human service delivery models at Case Western Reserve University. Previously, he served for fifteen years as the executive director of the Federation for Community Planning, an organization that provides research, planning and advocacy on health and human services. Dr. Brody authored books on case management, the state legislative process, fundraising events, community problem solving, service learning, and macro practice. Dr. Brody’s many years as a manager and teacher convinced him that the issues facing those in human service organizations were universal and applied to boards of directors as well as NGOs. He dedicated himself to developing tools to enhance the understanding and skills of those in leadership roles, from Cleveland to India, Spain, Ghana, Ethiopia, Egypt and Nigeria. His frequent workshops in Kenya led to the translation of his casebook into the Swahili language. His co-authored book with Dr. Nair: Grassroot Development – Establishing Successful Microenterprises has been published in English and Malayalam language. Dr. Brody’s work touched millions, and his contributions will continue to educate, inform and inspire future students and professionals in human services field.

Murali D. Nair, Ph.D., Senior Fulbright Scholar is a Clinical Professor and Co-Chair of Community Organization/Planning/Administration Concentration (COPA) at the University of Southern California School of Social Work. Prior to that Murali was a professor at Cleveland State University for 20 years, which included serving as the co-director of the Center for Healing Across Cultures and director of the School of Social Work. From there, he received the Distinguished Faculty Award for Teaching, the Distinguished Faculty Award for Service, and the Multicultural Leadership Award. Columbia University, where Murali received his doctorate, recently inducted him into the institution’s School of Social Work hall of fame for his exemplary leadership in social work education and his exceptional professional achievements. Murali has co-authored four books with Ralph Brody, including Community Development; Grassroot Development: Establishing Successful Microenterprises, Service Learning (3rd edition); and Macro Practice: A Generalist Approach (9th edition).

Bibliographic information

• Title: Effectively Managing and Leading Human Service Organizations; SAGE Sourcebooks for the Human Services
• Authors: Ralph Brody, Murali Nair
• Edition: 4
• Publisher: SAGE Publications, 2013
• ISBN: 1483314979, 9781483314976
• Length: 448 pages
• Subjects: Social Science / Human Services; Social Science / Social Work