The Doctor's Communication Handbook

Front Cover
Radcliffe Publishing, 2010 - Medical - 192 pages
This book has established itself as a key text for all doctors, whatever their experience and wherever they practice. The role of doctors is changing: where doctors were once seen as a repository of knowledge and experience, the internet now gives many patients immediate access to a vast amount of detailed information - more than any doctor could expect to hold in their head. As patients become participants, doctors are increasingly adjusting to new roles and forms of communication - from tellers and controllers to listeners, sharers and interpreters. This new edition of The Doctor's Communication Handbook takes these latest developments into account, with an entirely new chapter on the essentials of good doctoring. Conversational in tone and spiced as ever with lighthearted but informative cartoons, it remains a key text for doctors at all levels and in all settings. It will be of particular value to candidates sitting the new Membership of the Royal College of General Practitioners (nMRCGP) examination, particularly the Clinical Skills Examination (CSE), and to undergraduate medical students.
 

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Contents

Some early truths to remember
1
How doctors talk to patients and why
9
Different types of patient
19
The patients learning circle
33
How you feel is as important as what you know
47
What you need to achieve in a consultation
61
Ways of looking at the consultation
85
The magic move?
95
Wider communication and ethical issues
125
The essence of good doctoring a personal interlude
145
Special situations and patients
153
Summary
171
Suggested reading
177
The ICE man cometh
181
Index
187
Copyright

Useful strategies and skills
105

Common terms and phrases

About the author (2010)

Former Convenor, Panel of Examiners, Royal College of General Practitioners

Bibliographic information