Evaluating the Impact of Your Library

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Facet Publishing, Dec 23, 2012 - Language Arts & Disciplines - 288 pages
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Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy.
Key topics include:

• The demand for evidence
• Getting to grips with impact
• The research base of this work
• Putting the impact into planning
• Getting things clear: objectives
• Success criteria and impact indicators: how you know you are making a difference
• Making things happen: activities and process indicators
• Thinking about evidence
• Gathering and interpreting evidence
• Taking stock, setting targets and development planning
• Doing national or international evaluation
• Where do we go from here?

Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.

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User Review  - maribou - LibraryThing

It's a book about library assessment. That I like enough to give 4 stars before finishing the whole thing. That I actually will READ the non-assigned chapters of after this class is over. Nuff said. Read full review


2 Getting to grips with impact
3 The research base of this work
Part 2 Evaluating impact
4 Putting the impact intoplanning
how you know you are making a difference
activities and process indicators
8 Thinking about evidence
10 Taking stock setting targets and development planning
Part 3 The bigger picture
11 Doing national or international evaluation
12 Where do we go from here?
References and further reading

9 Gathering and interpreting evidence

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About the author (2012)


David Streatfield leads Information Management Associates, a research, training and consultancy team working in education, health and libraries. He has over 25 years' experience in educational and social sciences research and consultancy, including several years as Head of Information Research and Development at NFER. Both David and Sharon are Independent Impact Consultants to the Bill and Melinda Gates Foundation's Global Libraries Initiative and have worked in a similar capacity for various overseas and international programmes including the International Federation of Library Associations and the United National Development Agency in Bulgaria. 

Sharon Markless is a Senior Lecturer in Higher Education at King's College, London and at the University of Surrey. She carries out research and consultancy work with Information Management Associates in the field of public, academic and school libraries. She is a trained teacher and was formerly a Senior Researcher at the National Foundation for Educational Research (NFER).