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Telephoning aims to help learners of Business English develop the skills and language needed to deal effectively with business telephone calls, including mobile telephones and conference calls. The book and integrated audio CD practice language and skills in the following areas: Focus on listening; Making calls; Receiving calls; Receiving and leaving messages; Dealing with problems; Conference calls. Telephoning is designed for students with a pre-intermediate or intermediate level of English and can be used either in class or for self study. The content and examples contained within Telephoning are up-to-date and relevant to anyone working or planning to work internationally. Telephoning adopts a learner-centred and highly practical approach.

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